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Home / Kosmic Kandles Care / Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

Product Care

Q: How do I ensure my items last as long as possible?
A: Our candles and wax melts last the longest when used appropriately and cared for as directed. You can view this information at the top of our CARE page


Q: Are your fragrances phthalate free? What is a phthalate?
A: All our fragrances are phthalate free. Phthalates are used to dissolve raw materials in apothecary goods, medicine, and fragrances. Recently there has been concern linking high levels of phthalates to health issues, especially in children. While there are no regulations against phthalate use in candles, we decided not to work with fragrances with phthalates in them. The levels of phthalates typically found in a candle are not harmful to a consumer or manufacturer, but we decided that simpler is always better.


Q: Are your candles vegan?
A: Our candles, wax melts, and all fragrances are considered vegan. Neither we nor our suppliers engage in animal testing.


Q: Do you use essential oils in your items?
A: We use fragrance oils that do have 40-80% components of essential oils, but we do not use straight essential oils. While we love essential oils, we think that fragrance oils are better for use in candles, as the scent throw is stronger. Many essential oils tend to evaporate when they are burned because the flash point is so low.


Q: How long do the candles last?
A: If cared for as advised, burn/melt times are approximately:
Tin candle: 20hrs
Glass candle: 35hrs
Wax melt: 6 cubes per wax melt clamshell typically lasts about 2 weeks with normal use


Orders & Support

Q: How long will it take for me to get my order?
A: Domestic orders are sent out within 5-7 business days of ordering. International orders can take 7-10 business days to ship.

With COVID-19 and a shortage in USPS staff, delays with shipment are normal and possible.
Holiday delays are normal and tend to impact orders starting as soon as October 1st.


Q: Can I track my shipment?
A: All orders receive a confirmation email after ordering, and another email with shipment tracking when your order has shipped.

Q: Do you ship internationally?
A: Yes, although the shipping prices may be a bit high for some (I'm sorry :c )

Q: Do you take returns or exchanges?
A: We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us