FAQ & Care

We always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us

We will contact the buyer via email, acquire correct shipping information, and re-ship the package for free.
If the package comes back again, we will contact the buyer to confirm shipping information and invoice for the shipping cost.

All orders include tracking. After your order has been shipped, you will receive a confirmation email with tracking.

Please allow additional processing and transit time Oct-Jan during the holiday rush.

Shipping rates will depend on the weight of the package and destination. For an estimate, please add items to your cart and review the shipping calculation at checkout.

The U.S. Postal Service filed notice (8/8/25) with the Postal Regulatory Commission (PRC) regarding a temporary price change for some package services for the 2025 peak holiday season. This temporary price adjustment is to help cover extra handling costs to ensure a successful peak season.

Our scents are blends made from vendors who don't sacrifice health & safety for good smells.

All our fragrance oils are made while avoiding these 5 main hazard groups.

✖ Carcinogens: These are materials known or thought to cause cancer. 

✖ Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. 

✖ Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. 

✖ Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. 

✖ Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. 

Via CandleScience, where we source majority of our fragrance oils:
Fragrance oils are concentrated liquid scents used to add aromas to a vast array of products like candles, soaps, perfumes, cosmetics, lotions, detergents, household cleaners, and more.

So what are fragrance oils made of?

Our fragrance oils are a combination of natural essential oils, synthetic aroma chemicals, solvents, and diluents. The final fragrance oils are never diluted, so each has a strong and concentrated aroma that doesn't disappear when burned in a candle.

While fragrance oils contain natural components like essential oils, they are considered synthetic. However, the beauty of working with synthetic fragrance oils is that they are formulated to be safe in final products and perform consistently (unlike essential oils that can, in some cases, experience fragrance shifts, especially when burned in candles.)

Safety recommendations for pets should be obtained from a veterinarian for personalized advice. (I'm not a vet, just a lady who makes candles as cleanly and sustainably as possible)

Some tips on candles & pets that I have learned over the years:

Please use caution when using flammable or hot items around animals, especially those who are curious.

For burning safety, our candles are crafted with 100% soy wax, cotton wicks, and clean fragrances. You can learn more about our clean fragrances on our FAQ & Care page.

Use discretion when burning candles near pets. Burn in a well ventilated area and out of reach of your pets.

Ingesting candle wax can cause digestive discomfort for pets, so storing candles securely out of reach is advised, such as in a drawer or closed cabinet.

What about incense?
When it comes to incense, it is typically not recommended to use around pets, regardless of where you purchase them from.

Yes! Please contact us with the details and we'll get right back to you.
info@kosmickandles.com